Solutions that help teams answer faster.

Aura resolves routine cases only when source, confidence, policy, and ticket status line up. Operators can inspect the reason, approve the action, or take over.

Email, live chat, WhatsApp, Instagram, Facebook messages, and web chat become one operating surface with ownership, tags, summaries, drafts, handoff, and ticket status.

Replofy connects commerce context to support conversations so order status, refund, exchange, billing, and shipping requests move through answers from approved sources, with humans approving sensitive actions.

Replofy widgets capture support and sales intent from your site, collect useful context, route the conversation, and escalate when Aura should not answer alone.

Upload documents, PDFs, help articles, websites, policies, and process docs so Aura and operators can answer from material the team approves and maintains.

The old Knowledges route keeps route coverage while explaining the same governed retrieval model used by the V2 Knowledge Base.

Campaigns in Replofy are framed around customer conversations: follow-up, recovery, lifecycle messaging, routing, and handoff when a reply becomes support or sales work.

Replofy preserves customer context, support history, intent, and next action when a conversation should move from support to sales or success.