Developer surface

Soon

Build support operations into your own systems.

The SDK/API surface is for teams that need ticket creation, workflow triggers, analytics reads, and internal support operations inside product or admin tools.

AuthenticateSend eventApply workflowReview result

Developer tools

build into your own product

headless support operations

SDK event log

200 OK

API events

POST /tickets

REP-1842 created

approved

web form intake

PATCH /tickets/REP-1842

tag added: import-failed

internal app

POST /workflows/trigger

technical-support route

SLA 24h

GET /analytics/queue

dashboard refresh

viewer token

Response payload

{
  "ticket": "REP-1842",
  "status": "open",
  "owner": "technical-support",
  "audit_id": "aud_demo_7731"
}

idempotency keyscoped tokenaudit id

Tools overview

SDK

The SDK/API surface is for teams that need ticket creation, workflow triggers, analytics reads, and internal support operations inside product or admin tools.

How it works

build into your own product

Authenticate

Use scoped credentials for the internal system.

Send event

Create or update a ticket with structured context.

Apply workflow

Replofy routes, tags, assigns, or escalates the case.

Review result

Read status, owner, response-time, and review history.

Operational capability

Some support work starts inside product, admin, or internal tools.

SDK entry points let developers connect those surfaces to Replofy's workflow and review model.

Problem 01

Create tickets

Open support cases from product events or internal panels.

Problem 02

Trigger workflows

Route events into assignment, response-time, escalation, or review rules.

Problem 03

Fetch analytics

Read operational support signals for internal dashboards.

Developer workflow

Support workflows without bypassing governance.

Auth

Authenticate

Use scoped credentials for the internal system.

API

Send event

Create or update a ticket with structured context.

Rules

Apply workflow

Replofy routes, tags, assigns, or escalates the case.

Observe

Review result

Read status, owner, response-time, and review history.

SDK scope

What developers can build.

Endpoint area

Use case

Boundary

Endpoint area

Tickets

Use case

Create or update cases

Boundary

Schema validation

Endpoint area

Workflows

Use case

Trigger routing or escalation

Boundary

Permission scope

Endpoint area

Analytics

Use case

Read support signals

Boundary

Read-only access

Endpoint area

Internal tools

Use case

Connect product/admin surfaces

Boundary

Audit logging

See what to read next.

Tools

MCP Tools

Approved tools let Aura and operators query context, prepare updates, trigger workflows, and package actions while permissions and approvals decide what can run.

Tools

Integrations Hub

The Integrations Hub shows what Replofy can read, where conversations enter, which tools Aura can use, and how connection health is monitored.

Tools

Skills

Skills shape how Aura handles refunds, bugs, angry customers, missing information, fallback, and handoff while staying tied to sources and approvals.

Review SDK plan

Prepare for support workflows inside your own systems.

Use structured API actions while keeping the same permissions and review model.

Book a demo