Used by
- Support operations
- Admins
- Developers
- Managers reviewing audit
Connections
Connect channels, customer data, and internal tools in one place.
The Integrations Hub shows what Replofy can read, where conversations enter, which tools Aura can use, and how connection health is monitored.
Connect sourceScope permissionsMap workflowsMonitor state
Integrations
connect your tools
channels, context, actions
Integration sync layer
all logs inspectable
Customer channels
Gmail thread -> REP-1842
Web chat visitor -> ticket
WhatsApp media -> attachment
Social DM -> private inbox
Business context
Order #10482 read
Payment ch_demo_9421 read
CRM segment Growth
Knowledge source v2.4
Controlled actions
Prepare refund preview
Update ticket tag
Trigger SLA workflow
Write audit log
Tools overview
Integrations Hub
The Integrations Hub shows what Replofy can read, where conversations enter, which tools Aura can use, and how connection health is monitored.
How it works
connect your tools
01
Connect source
Add Gmail, web chat, CRM, Shopify, Stripe, or internal API.
02
Scope permissions
Choose what data can be read and what actions can be prepared.
03
Map workflows
Decide which queues, skills, and routes can use the connection.
04
Monitor state
Review sync status, failures, and audit events.
Who uses it
Support ops and admins define what the system can see.
Fits into
- Channel intake
- Business context
- Tool permissions
- Workflow routing
Connection workflow
From connection to controlled use.
Connect
01Connect source
Add Gmail, web chat, CRM, Shopify, Stripe, or internal API.
Scope
02Scope permissions
Choose what data can be read and what actions can be prepared.
Route
03Map workflows
Decide which queues, skills, and routes can use the connection.
Operate
04Monitor state
Review sync status, failures, and audit events.
Tool context
What the hub controls.
Layer
Examples
Boundary
Layer
Channels
Examples
Gmail, SMTP, web chat, WhatsApp
Boundary
Conversation intake
Layer
Business context
Examples
CRM, Shopify, Stripe
Boundary
Read scope and role access
Layer
Controlled actions
Examples
MCP, SDK, workflow triggers
Boundary
Approval and audit
Layer
Knowledge
Examples
Docs, PDFs, websites
Boundary
Approved source policy
Related pages
See what to read next.
Tools
MCP Tools
Approved tools let Aura and operators query context, prepare updates, trigger workflows, and package actions while permissions and approvals decide what can run.
Tools
SDKSoon
The SDK/API surface is for teams that need ticket creation, workflow triggers, analytics reads, and internal support operations inside product or admin tools.
Tools
Customer Portal
The customer portal collects issue category, status expectations, attachments, order details, and follow-up context so operators start with cleaner cases.
Plan integrations
Connect systems without giving up control.
Route channels, customer context, and internal tools through one controlled setup.