J
Jane Cooper2
Can I exchange a size?
Exchange policy
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Marvin McKinney
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Jane Cooper via Website Chat
I received my shirt 12 days ago. Can I exchange it for another size?
Aura draft
Our exchange policy allows requests within 30 days of delivery.
I can pass this to our team to confirm the next steps.
RequestSize exchange
Delivered12 days ago
SourceCustomer message
Reply or add a note…
A shared inbox. Help with the next reply.
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Follow a support conversation Showing Inbox
From question to reply
A customer asks about an exchange.
Maya wants a different size. Her question arrives in the shared inbox.
See how Aura helpsMy shirt arrived 12 days ago, but the small is too snug. Can I exchange it for a medium?
Aura drafts a reply from your knowledge.
The reply uses the customer’s message and your exchange policy. Your team reviews it before responding.
Details provided by the customer.
- Customer
- Maya Chen
- Request
- Change size S to M
- Delivery
- 12 days ago, according to Maya
Maya has already provided the details needed to explain the policy.
The exchange policy.
- Request window
- 30 days from delivery
- Policy
- Exchanges require team confirmation
- Next step
- Review the request
The policy explains the request window. A person still needs to confirm the exchange.
Instructions for handling exchanges.
- Reply
- Explain the policy
- Approval
- Team review required
- Availability
- Must be confirmed by the team
The draft does not promise stock availability or confirm the exchange.
Example data
Aura’s draft
Hi Maya, our exchange policy allows requests within 30 days of delivery. I’ll pass your request to the team to confirm the size and next steps.
Team review required
Check the request before sending. The exchange and stock availability have not been confirmed.
Your team decides what to send.
Review the draft, check what still needs confirmation, and give the customer a clear next step.
- Request read
- Policy found
- Awaiting review
Review the reply
To Maya · Website Chat
Hi Maya, our exchange policy allows requests within 30 days of delivery. I’ll pass your request to the team to confirm the size and next steps.
Exchange details still need confirmation.
Interactive example. No message is sent.
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