Key Takeaways: Replofy Knowledge Base Solutions

Knowledge Solutions

Your AI Learns. Your Team Wins.

Replofy's knowledge infrastructure is a RAG-powered platform that transforms your documentation into intelligent, automated customer support — achieving 60% ticket deflection and 89% faster response times.

15 min

AI Training Time

60%

Ticket Deflection

89%

Faster Response

100%

Data Isolation

Knowledge Domains

Six Pillars of Intelligent Support

Explore every pillar of Replofy's AI-powered platform. Click any card to dive into the full technical documentation.

RAG-Driven Intelligence

AI-Powered Knowledge Base

Replofy's AI-Powered Knowledge Base is a Retrieval-Augmented Generation (RAG) system that transforms documentation, PDFs, websites, and historical support tickets into an AI-ready knowledge engine. Businesses using Replofy train their AI in under 15 minutes and achieve approximately 60% ticket deflection through accurate, context-aware automated responses.

15 minAverage AI training time
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PDF upload withWebsite crawler forVector storage with+3 more

Schema-Per-Tenant Isolation

Multi-Tenant Architecture

Replofy's multi-tenant architecture uses a schema-per-tenant PostgreSQL design where each organization receives its own isolated database schema. This delivers 100% data isolation between tenants while supporting custom tables, Row Level Security (RLS), and automatic provisioning — enterprise-grade security without infrastructure complexity.

100%Data isolation between tenants
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Complete PostgreSQL schemaDynamic schema switchingRow Level Security+3 more

Secure Multi-Step Flow

Authentication & Onboarding

Replofy's authentication system implements a multi-stage security flow: email registration with 6-digit OTP verification, organization creation with auto-generated slugs, and role-based access control (Owner, Admin, Agent). Users go from signup to first ticket resolution in under 2 minutes with zero developer time required.

< 2 minSign up to first dashboard
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Email and passwordOrganization creation withProtected route middleware+3 more

Intelligent Response Generation

AI Copilot & Automation

The Replofy AI Copilot uses Retrieval-Augmented Generation to draft context-aware responses, detect customer sentiment, suggest relevant knowledge articles, and manage autonomous conversations. Businesses report 89% faster first-response times and approximately 60% ticket deflection with the Copilot enabled.

60%Average ticket deflection rate
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Context-aware draft responseTone adjustment (professional,Knowledge gap analysis+3 more

Omnichannel Unified Inbox

Ticketing & Inbox System

Replofy's unified inbox centralizes all customer conversations — Email, WhatsApp, Instagram, Facebook Messenger, and embeddable web widgets — into a single intelligent interface. The chat-style ticket detail view, smart assignment rules, and deep customer context panels reduce first-response times by 89%.

89%Faster first response time
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Unified inbox acrossChat-style ticket detailStatus management (Open,+3 more

Visual Process Builder

Workflows & Automation

Replofy's visual Workflow Builder enables support teams to codify their best practices as automated decision trees. From refund approvals (auto-approve under $50, route Enterprise to account managers) to VIP escalations (LTV-based routing with Slack alerts) — design, version, and deploy complex workflows without code.

4xFaster process execution
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Visual workflow canvasConditional branching andPre-built templates (refund,+3 more
From Data to Resolution

Live in Under 15 Minutes

From upload to resolution — four steps to AI-powered customer support.

01
Step 01

Connect Your Data

Upload PDFs, link websites, import Notion pages, or paste text. Replofy's processing pipeline automatically parses, chunks, and indexes your content using pdf-parse and Supabase Edge Functions.

02
Step 02

AI Trains & Embeds

Content is transformed into vector embeddings and stored in Supabase pgvector. The RAG system indexes everything for instant semantic retrieval with sub-second query performance.

03
Step 03

Tickets Flow In

Customer messages arrive via Email, WhatsApp, Instagram, Facebook Messenger, or your embedded widget. Each ticket is enriched with customer context, sentiment analysis, and conversation history.

04
Step 04

AI Responds Intelligently

The AI Copilot retrieves relevant knowledge via vector similarity search, generates contextual draft responses, and either responds autonomously or assists your agents — continuously improving from feedback.

Common Questions

Got Questions?

Common questions about Replofy's knowledge infrastructure and AI capabilities.

Ready in under 15 minutes

Build Your AI Knowledge Engine

Upload your docs, train your AI, and see the difference in minutes. Join forward-thinking teams already using Replofy to deliver exceptional customer experiences.

Free trial included · No credit card required · Setup in minutes