Ticket
01Billing question arrives
Customer asks about charge, refund, subscription, or invoice.
Payment context
Bring billing context into support without exposing financial actions.
Stripe context helps operators understand payment, refund, subscription, and billing status while keeping sensitive actions permissioned and reviewed.
Billing question arrivesPayment context shownPolicy checkedApproval required
Stripe payments
payment history
billing context
Payment support boundary
refund needs approval
Payment record
Charge
ch_demo_9421
$84.00
Status
paid
not disputed
Customer
Acme Demo
billing email matched
Refund preview
Amount
$14.00 partial
policy limit
Reason
late delivery credit
operator entered
Execution
blocked until approval
finance role
Audit
Policy
Refunds policy v2.4
cited
Approver
Finance lead
required
Log
preview created
no money moved
read01
Lookup
Operators see payment context without exposing full credentials.
control02
Prepare
Refunds are staged as previews with policy source.
approval03
Approve
Financial action waits for the configured role boundary.
Integrations overview
Stripe
Stripe context helps operators understand payment, refund, subscription, and billing status while keeping sensitive actions permissioned and reviewed.
How it works
payment history
01
Billing question arrives
Customer asks about charge, refund, subscription, or invoice.
02
Payment context shown
Relevant status appears inside the support workspace.
03
Policy checked
Refund or billing policy is retrieved before drafting.
04
Approval required
Financial actions require role access and review.
Data entering Replofy
What Stripe contributes.
Data
Used by Aura
Operator control
Data
Payment status
Used by Aura
Explain billing state
Operator control
Verify customer identity
Data
Refund preview
Used by Aura
Prepare next action
Operator control
Approve before execution
Data
Subscription state
Used by Aura
Draft account guidance
Operator control
Escalate exceptions
Data
Billing history
Used by Aura
Summarize context
Operator control
Restrict by role
Payment workflow
Billing ticket to controlled action.
Context
02Payment context shown
Relevant status appears inside the support workspace.
Source
03Policy checked
Refund or billing policy is retrieved before drafting.
Control
04Approval required
Financial actions require role access and review.
Boundary
Payment data must stay governed.
Aura can use
- Payment status summary
- Billing policy
- Refund eligibility context
- Conversation history
Humans control
- Refund execution
- Account-sensitive changes
- Exception approval
- Role access
Related pages
See what to read next.
Integrations
Shopify
Shopify data helps Replofy answer order, return, fulfillment, and exchange questions while keeping refunds and exceptions under approval.
Integrations
Gmail
Gmail threads enter Replofy with routing, summaries, ownership, AI drafts, approved-source replies, and human send control.
Solutions
Ecommerce Support
Replofy connects commerce context to support conversations so order status, refund, exchange, billing, and shipping requests move through answers from approved sources, with humans approving sensitive actions.
Review Stripe flow
Add payment context with approval boundaries.
Let support understand billing state while financial actions remain controlled.