How quickly can I deploy Replofy?

You can go from zero to live AI support in four steps: Connect your data (PDFs, websites, or CSVs), Train the AI on your brand voice, Preview the personality, and Launch on your channels. Setup typically takes less than one afternoon — no developer time required.

Does Replofy support sales, or just customer support?

Unlike basic chatbots, Replofy includes a built-in Sales Pipeline Sync and Order Management Hub, directly boosting conversions by qualifying leads, processing orders, and managing customer relationships — all from one platform within the chat interface.

What channels does Replofy integrate with?

Replofy seamlessly connects Instagram, Facebook Messenger, WhatsApp, Web Chat, and Email into one Unified Inbox. All conversations, regardless of source channel, appear in a single intelligent interface for your team.

How does Replofy learn about my business?

Replofy learns from website content, PDFs, help center articles, and historical ticket data in under 15 minutes through its Knowledge Training system. The AI continuously improves based on conversation feedback, new data uploads, and agent corrections.

Can Replofy handle multiple languages?

Yes. Replofy provides instant multi-lingual replies across all supported channels, enabling a true 24/7 global presence. The AI automatically detects the customer's language and responds naturally, without requiring manual translation.

What happens when the AI can't answer a question?

Replofy has intelligent escalation rules. When the AI detects a complex query it cannot confidently answer, it seamlessly transfers the conversation to a human agent with full context — including the customer's history, order information, and a conversation summary — to ensure a smooth handoff.

How much does Replofy cost?

Replofy offers three pricing tiers: Tester at $49 per month (50 conversations, 1 channel), Professional at $149 per month (500 conversations, all channels, Sales Pipeline Sync), and Enterprise at $399 per month (unlimited conversations and AI agents, custom integrations, dedicated account manager, and SLA guarantee). All plans include a free trial with no credit card required.

How does Replofy's Gmail integration work?

Replofy's Gmail integration uses Google OAuth 2.0 to securely connect your Gmail inbox. Once authorized, customer emails appear in Replofy's unified inbox where AI agents can automatically draft responses, categorize tickets, and escalate complex issues — all while maintaining two-way sync so replies sent from Replofy appear in your Gmail Sent folder.

Is the Gmail integration secure?

Yes. Replofy uses Google OAuth 2.0 with offline access tokens. Access tokens are automatically refreshed every 60 minutes. All tokens are encrypted at rest using Supabase encryption. Replofy never stores your Google password — authorization is handled entirely through Google's secure consent flow. You can revoke access at any time from your Google Account settings.

How long does it take to set up the Gmail integration?

The Gmail integration takes under 5 minutes to set up. Click 'Connect Gmail' in Settings → Integrations, authorize via Google's consent screen, and your inbox is connected. No developer tools, API keys, or server configuration required. The AI begins processing incoming emails immediately after connection.

What happens if my Gmail access token expires?

Replofy automatically handles token expiration. Gmail access tokens expire after approximately 60 minutes. When this happens, Replofy uses the stored refresh token to obtain a new access token without any action required from you. If the refresh token is revoked (e.g., you change your Google password), you'll be prompted to reconnect via a simple one-click re-authorization.

Can Replofy's AI respond to Gmail emails automatically?

Yes. When running in Auto-Pilot mode, Replofy's AI agent uses your trained knowledge base to draft and send responses to incoming Gmail emails automatically. In Co-Pilot mode, the AI drafts responses for human agents to review and approve before sending. Both modes maintain your brand voice and follow your configured escalation rules.

Does the Gmail integration support multiple Gmail accounts?

Yes. Each organization in Replofy can connect multiple Gmail accounts. This is useful for teams that manage support emails from different departments (e.g., support@, sales@, billing@). All connected inboxes appear in a single unified view, and AI routing rules can be configured per email address.

What is Replofy's Gmail Integration?

Replofy's Gmail integration is a secure email channel connector that brings your Gmail inbox into Replofy's AI-powered unified support platform. It uses Google OAuth 2.0 for authentication, supports automatic token refresh with a 60-minute access token lifecycle, and enables two-way email sync between Gmail and Replofy. According to Replofy internal data, teams using the Gmail integration resolve email tickets 89% faster with AI-assisted responses and achieve a 60% autonomous resolution rate in Auto-Pilot mode.

Key Technical Specifications

Specification	Detail
Authentication	Google OAuth 2.0 with offline access
Access Token Lifespan	Approximately 60 minutes (3600 seconds)
Token Storage	Encrypted at rest by Supabase
Token Refresh	Automatic via stored refresh token on 401 response
Email Sync	Bidirectional — fetches incoming, sends outgoing via Gmail API
Setup Time	Under 5 minutes, no developer tools required
AI Modes	Auto-Pilot (autonomous) and Co-Pilot (draft + approve)
Multi-Account	Multiple Gmail accounts per organization supported

Gmail Integration vs. SMTP Integration

Unlike SMTP integrations that require manual server configuration (host, port, TLS settings), Replofy's Gmail integration uses OAuth 2.0 for a one-click connection with no server configuration. SMTP integrations are stateless and require separate inbound email processing, while Gmail integration provides full two-way sync with conversation threading. Gmail integration also supports Google-specific features like label management and thread grouping.

Gmail Integration

Your Gmail, AI-Powered

Connect your Gmail inbox to Replofy in one click. AI-assisted email support with two-way sync, automatic token refresh, and 24/7 autonomous responses.

<5 min

Setup Time

60%

Auto-Resolution

OAuth 2.0

Secure Auth

Connect

Authorize

Synced

Replofy Unified Inbox — Gmail Channel

Connecting...

No email channel connected

Gmail · support@yourcompany.com

OAuth 2.0

Powerful Email Integration

Gmail Meets AI Intelligence

Enterprise-grade email integration with security, speed, and AI-powered automation built in from day one.

Secure OAuth 2.0

Google OAuth 2.0 with offline access ensures your credentials are never stored. Automatic token refresh every 60 minutes maintains uninterrupted access.

Encrypted at rest · SECURITY DEFINER RPC functions

Instant Two-Way Sync

Emails flow bidirectionally between Gmail and Replofy in real-time. Replies sent from Replofy appear in your Gmail Sent folder seamlessly.

Sub-second latency · Real-time push notifications

AI-Powered Responses

Replofy's AI agent drafts contextual email responses using your trained knowledge base. Auto-Pilot sends autonomously; Co-Pilot waits for approval.

RAG-driven · 60% autonomous resolution rate

Unified Inbox

Gmail emails appear alongside WhatsApp, Instagram, and web chat messages in a single interface. No context switching between platforms.

All channels · Single pane of glass

Auto Token Refresh

Access tokens expire every ~60 minutes. Replofy automatically refreshes them using the stored refresh token — zero downtime, zero manual intervention.

401 retry pattern · Automatic re-authentication prompt

Multi-Account Support

Connect multiple Gmail accounts per organization. Route support@, sales@, and billing@ emails to different teams with intelligent AI routing rules.

Per-address routing · Team assignment rules

Enterprise Security

Built for Trust

Your email data is sensitive. Replofy's Gmail integration is built with security-first architecture — from OAuth 2.0 authorization to encrypted token storage and comprehensive audit logging.

Tokens never exposed to frontend clients

All operations use server-side SECURITY DEFINER RPCs

Complete audit trail for compliance

One-click disconnect and token revocation

OAuth 2.0 Authorization

Industry-standard Google OAuth 2.0 flow. Your Google password is never stored or transmitted to Replofy servers.

Encrypted Token Storage

Access and refresh tokens are encrypted at rest by Supabase. Database-level encryption ensures tokens cannot be read even with direct database access.

60-Minute Token Lifecycle

Access tokens expire after approximately 60 minutes. Automatic refresh ensures continuous access without storing long-lived credentials.

SECURITY DEFINER RPCs

All token operations use PostgreSQL SECURITY DEFINER functions that run with elevated privileges, preventing direct token exposure through the API layer.

Audit Logging

Every token access, refresh, and revocation is logged to the audit trail. Full transparency on who accessed what and when.

Revocation Support

Disconnect Gmail instantly from Replofy or revoke access from your Google Account settings. Tokens are immediately invalidated and deleted from storage.

Quick Setup

Connected in Under 5 Minutes

From clicking "Connect" to AI-powered email support — your Gmail integration goes live in four simple steps.

Step 01

Click Connect Gmail

Navigate to Settings → Integrations in your Replofy dashboard. Click 'Connect Gmail' to initiate the Google OAuth 2.0 authorization flow. No API keys or developer setup required.

Step 02

Authorize via Google

Sign in with your Google account on Google's secure consent screen. Grant Replofy permission to read and send emails. Your password is never shared — only OAuth tokens are exchanged.

Step 03

Configure AI Behavior

Set your AI mode (Auto-Pilot or Co-Pilot), email routing rules, escalation thresholds, and brand voice. Define which email addresses the AI should handle autonomously.

Step 04

Go Live

Your Gmail inbox is now connected. Incoming emails appear in Replofy's unified inbox with AI-powered categorization, auto-responses, and intelligent escalation — all active 24/7.

Common Questions

Gmail Integration FAQ

Everything you need to know about connecting Gmail to Replofy.

Connect in under 5 minutes

Ready to Connect Gmail?

Turn your Gmail inbox into an AI-powered support channel. Secure OAuth, two-way sync, autonomous responses — live in minutes.

Free trial included · No credit card required · Setup in minutes