Domain
01Configure sender domain
Set the support address and sending identity.
Custom email
SoonUse custom-domain email without losing support state.
SMTP lets branded sender and domain workflows feed Replofy while preserving routing, ownership, deliverability awareness, and approved answers.
Configure sender domainVerify deliverability settingsMap inbox routesTest replies
SMTP
custom email sending
custom domain
SMTP sender setup
DNS checklist
DNS records
SPF
include:mail.acme.example
verified
DKIM
selector replofy._domainkey
pending DNS
Return path
bounce.acme.example
verified
Delivery log
11:02
test message accepted
250 queued
11:05
support reply delivered
message ID recorded
11:07
DKIM warning
operator visible
Support intake
Sender
help@acme.example
custom domain
Inbound
support inbox
ticket creation
Boundary
no password stored
tokenized credential
DNS01
Configure records
Admins verify sender identity before production replies.
log02
Test delivery
Replofy records delivery state and warnings.
inbox03
Operate
Support email remains visible inside the inbox lifecycle.
Integrations overview
SMTP
SMTP lets branded sender and domain workflows feed Replofy while preserving routing, ownership, deliverability awareness, and approved answers.
How it works
custom email sending
01
Configure sender domain
Set the support address and sending identity.
02
Verify deliverability settings
Confirm expected authentication and bounce handling.
03
Map inbox routes
Route custom-domain messages into teams and workflows.
04
Test replies
Confirm customers receive replies from the right identity.
Data entering Replofy
What SMTP contributes.
Data
Used by Aura
Operator control
Data
Inbound support message
Used by Aura
Classify and summarize
Operator control
Assign or reply
Data
Custom sender
Used by Aura
Preserve channel identity
Operator control
Verify from-address
Data
Thread headers
Used by Aura
Maintain continuity
Operator control
Merge duplicate tickets
Data
Delivery state
Used by Aura
Surface send issues
Operator control
Adjust configuration
Configuration path
Custom email needs setup discipline.
Email
02Verify deliverability settings
Confirm expected authentication and bounce handling.
Routing
03Map inbox routes
Route custom-domain messages into teams and workflows.
Launch
04Test replies
Confirm customers receive replies from the right identity.
Boundary notes
SMTP guardrails.
01
Keep support and marketing sender identities separate
02
Validate thread continuity before production
03
Review bounce and failure handling
04
Use approval on sensitive replies
Related pages
See what to read next.
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Review SMTP path
Plan custom email as an operational channel.
Use branded email with routing, approvals, and thread continuity.