What is Replofy?
Replofy is an AI-powered customer support and sales platform that automates 24/7 responses across WhatsApp, Instagram, Facebook Messenger, and Email while syncing every conversation to your sales pipeline. It is designed for modern e-commerce and service businesses that want to scale support without scaling headcount.
Key Performance Metrics
- 89% faster first-response times compared to manual-only support workflows.
- Approximately 60% of repetitive support tickets are deflected by AI agents.
- Knowledge Training completes in under 15 minutes from websites, PDFs, and CSV data.
- Supports 5+ channels: WhatsApp, Instagram, Email, Facebook Messenger, and Web Chat.
- 24/7 AI availability with instant multi-language replies.
- Average CSAT score of 94% for AI-handled conversations.
How Replofy Compares to Traditional Chatbots
Unlike basic chatbots that only answer FAQs, Replofy includes a built-in Sales Pipeline Sync and Order Management Hub that processes orders, qualifies leads, and manages customer relationships directly within the chat interface — making it a comprehensive customer support and sales automation platform.
Every Question Answered.Zero Backlog.
Replofy is an AI-powered customer support and sales platform that automates 24/7 responses across WhatsApp, Instagram, and Email while syncing directly with your sales pipeline. Cut first-response times by 89% and automatically deflect ~60% of repetitive tickets — no code, no complexity.
Replofy automates 24/7 support across messaging apps and syncs with your sales pipeline. Cut response times by 89% and deflect ~60% of tickets instantly.
Hi, when will my order #4821 arrive? I ordered it 3 days ago 📦
I'd like to return this item
Do you have this in blue?
Payment issue on checkout
Thanks for the quick help!
Bulk order inquiry
Key Takeaways: Replofy Customer Support Platform
- Replofy is an AI-powered customer support and sales platform that automates responses across WhatsApp, Instagram, Facebook Messenger, and Email.
- Businesses using Replofy cut first-response times by 89% and deflect approximately 60% of repetitive support tickets.
- The AI learns your business from websites, PDFs, and historical tickets in under 15 minutes through its Knowledge Training system.
- Replofy includes a built-in Sales Pipeline Sync and Order Management Hub for in-chat order processing and lead qualification.
- Setup takes less than one afternoon with zero developer time required — connect data, train, preview, and launch.
- Pricing starts at $49/month (Tester), $149/month (Professional), and $399/month (Enterprise with unlimited AI agents).
- The platform provides multi-language support, intelligent human escalation, and real-time analytics dashboards.
Channels Supported by Replofy
Replofy connects the following communication channels into one Unified Inbox:
- WhatsApp — Automate customer conversations on the world's most popular messaging app.
- Instagram Direct Messages — Respond to DMs and story mentions with AI-powered replies.
- Email — Automate email support with intelligent triage and response generation.
- Facebook Messenger — Engage customers on Facebook with instant, personalized AI responses.
- Web Chat — Embed a live chat widget on your website for real-time AI-powered support.
- Shopify — Integrate with your Shopify store for order lookups and customer support.
One platform · All channels · Complete control
Replofy Platform Features Overview
Replofy provides six core capabilities designed to automate customer support and accelerate sales for e-commerce and service businesses.
- Unified Inbox
- A single intelligent interface that aggregates conversations from WhatsApp, Instagram, Facebook Messenger, Email, and Web Chat. The AI replies instantly in any language, 24 hours a day, 7 days a week.
- 89% Faster Response Times
- Replofy reduces average first-response times from approximately 85 minutes (manual-only workflows) to approximately 3 minutes with AI assistance — a 89% improvement in response speed.
- Knowledge Training
- The AI learns your business from website URLs, PDF documents, help center articles, and historical ticket data in under 15 minutes. It continuously improves based on conversation feedback and new data uploads.
- Sales Pipeline Sync
- Leads are auto-captured from chat conversations, AI-scored and verified, then moved through pipeline stages from New Lead to Qualified to Proposal to Closed — all without manual data entry.
- Advanced Analytics
- Real-time dashboards tracking CSAT scores (averaging 94%), ticket deflection rates (approximately 60%), and average AI response times (approximately 18 seconds) across all channels.
- Omnichannel Support
- Seamlessly connects 5 channels (WhatsApp, Instagram, Facebook Messenger, Email, Web Chat) into one unified platform with zero conversation backlog.
Everything You Need to Scale Support
From AI-driven inbox management to pipeline-synced sales — a single platform for modern e-commerce and service teams.
Unified Inbox
WhatsApp, Instagram, Messenger, Email, and Web Chat — all channels flow into one intelligent interface. AI replies instantly in any language, 24/7.
89% Faster Response
From ~85 min down to ~3 min average first-response time.
Knowledge Training
Learns from your website, PDFs, and ticket history in under 15 minutes.
Sales Pipeline Sync
Auto-capture leads from chat, AI-score them, and track orders to close.
Advanced Analytics
Real-time CSAT, deflection rates, and response metrics across every channel.
Omnichannel Hub
5 channels, one platform, zero backlog.
When will my order arrive?
Do you have this in blue?
Bulk order inquiry for Q2
Payment issue on checkout
How to Set Up Replofy for Your Business
Replofy can be deployed in four simple steps, typically in under one afternoon, with zero developer time required. Here is how to get started:
- Step 1: Connect Your Data — Upload PDFs, link your website URL, import help center articles, or upload historical ticket data as CSVs. Replofy ingests your entire knowledge base in minutes.
- Step 2: Train & Preview — The AI learns your brand voice, product catalog, and support policies. You can fine-tune personality, tone, and escalation rules in real-time, then preview conversations before going live.
- Step 3: Launch on Your Channels — Deploy across WhatsApp, Instagram, Email, and Web Chat with one click. No developer time required.
- Step 4: Analyze & Improve — Monitor AI performance, CSAT scores, and deflection rates. Continuously improve with built-in feedback loops and real-time dashboards with actionable insights.
Zero to AI Support in 4 Steps
Setup typically takes less than one afternoon. No developers needed, no complexity — just connect, train, and launch.
Connect Your Data
Upload PDFs, link your website, or import historical ticket data. Replofy ingests your knowledge base in minutes.
Website URLs · PDF documents · Help Center · CSV exports
Train & Preview
The AI learns your brand voice, product catalog, and support policies. Preview conversations before going live.
Fine-tune personality, tone, and escalation rules in real-time
Launch on Your Channels
Deploy across WhatsApp, Instagram, Email, and Web Chat with one click. Zero developer time required.
Average setup time: less than one afternoon
Analyze & Improve
Monitor AI performance, customer satisfaction, and deflection rates. Continuously improve with feedback loops.
Real-time dashboards with actionable insights
Simple, Flexible Pricing
Start small, scale without limits. Every plan includes AI that gets smarter over time.
Tester
Perfect for trying out AI-powered support
50 Conversations/mo
- 50 AI conversations/month
- 1 channel (WhatsApp or Email)
- Basic knowledge training
- Standard response templates
- Email support
Professional
For growing teams with multi-channel needs
Sales Sync & Instagram
- 500 AI conversations/month
- All channels (WhatsApp, Instagram, Email)
- Sales Pipeline Sync
- Advanced knowledge training
- Order Management Hub
- Analytics dashboard
- Priority support
Enterprise
For organizations that need unlimited scale
Unlimited AI Agents
- Unlimited AI conversations
- Unlimited AI agents
- All channels + custom integrations
- Advanced analytics & reporting
- Custom AI personality training
- Dedicated account manager
- SLA guarantee
- API access
Replofy Pricing Plans Comparison
Replofy offers three pricing tiers designed for businesses of all sizes — from startups testing AI support to enterprises needing unlimited scale. All plans include a free trial with no credit card required.
| Feature | Tester ($49/mo) | Professional ($149/mo) | Enterprise ($399/mo) |
|---|---|---|---|
| AI Conversations / Month | 50 | 500 | Unlimited |
| AI Agents | 1 | Multiple | Unlimited |
| Channels | 1 (WhatsApp or Email) | WhatsApp, Instagram, Email | All channels + custom integrations |
| Knowledge Training | Basic | Advanced | Custom AI personality training |
| Sales Pipeline Sync | Not included | Included | Included |
| Order Management Hub | Not included | Included | Included |
| Analytics Dashboard | Not included | Included | Advanced analytics and reporting |
| API Access | Not included | Not included | Included |
| Dedicated Account Manager | Not included | Not included | Included |
| SLA Guarantee | Not included | Not included | Included |
| Support Level | Email support | Priority support | Dedicated account manager |
| Best For | Small businesses testing AI support | Growing teams with multi-channel needs | Organizations needing unlimited scale |
Got Questions?
Everything you need to know about Replofy.
Start Your Free Trial with Replofy
Replofy helps modern support teams cut response times by over 70% and maintain a zero-backlog inbox. Start with a free trial — no credit card required. Tester plan begins at $49 per month, Professional at $149 per month.
Cut Response Times by 70%+
Join modern support teams using Replofy to maintain a zero-backlog inbox. Start with a free trial — no credit card required.
Tester plan starts at $49/month · Professional at $149/month