Support That Never Sleeps
Deploy an AI agent that resolves customer tickets autonomously using your knowledge base. 89% faster responses, 60% fewer tickets for your team.
Intelligent Support, Zero Compromise
Built for modern teams who need AI that actually resolves tickets — not just deflects them.
Knowledge-Powered AI
RAG-driven responses using your documentation, help articles, and historical tickets. Every answer is grounded in your actual business knowledge.
Multi-source indexing with 15-minute training time
Instant Resolution
AI resolves up to 60% of tickets autonomously — no human needed. Sub-second response times across all channels, 24/7.
Average resolution: 47 seconds vs. 4+ hours manual
Smart Escalation
When the AI isn't confident, it seamlessly escalates with full context — customer history, conversation summary, and technical brief.
Configurable confidence thresholds and routing rules
Multi-Language Support
Auto-detects customer language and responds naturally in 50+ languages. No separate agents or translation services needed.
Native-quality translations with brand voice consistency
MCP Tool Integration
The AI accesses your business tools through Model Context Protocol — searching knowledge, updating tickets, and executing workflows in real-time.
6+ built-in tools with custom workflow support
Real-Time Analytics
Track AI resolution rates, CSAT scores, response times, and ticket deflection. Identify knowledge gaps and optimize continuously.
Live dashboards with cost-per-resolution metrics
More Than a Chatbot
Through the Model Context Protocol (MCP), your AI agent doesn't just respond — it acts. It searches your knowledge base, updates tickets, escalates issues, and executes workflows in real-time.
search_librarian()Deep knowledge base search
escalate_issue()Smart handoff to humans
update_ticket()Modify ticket fields & status
send_message()Reply to customers
get_custom_fields()Collect structured data
init_session()Initialize AI context
Extract Custom Fields with AI Precision
Define the data points that matter to your business. The AI automatically extracts and structures information from every ticket — enabling better reporting, faster routing, and actionable insights.
Define Fields
Create custom fields in Settings — specify name, type (Text, Number, Date, Select), entity, and AI instructions.
AI Extraction
When tickets arrive, the AI reads content and auto-populates field values with confidence scores.
Agent Review
Agents see extracted fields in the ticket panel — verify, edit, or override before resolution.
Common Custom Field Examples
Capture the data that drives your business decisions
Track purchase issues
Priority routing
Bug diagnostics
Tier-aware support
Live in Under 15 Minutes
From training your knowledge base to autonomous ticket resolution — your AI support agent goes from zero to live in four steps.
Train Your Knowledge Base
Upload help articles, PDFs, website URLs, and ticket history. Replofy's RAG pipeline indexes your content in under 15 minutes — creating the foundation for accurate AI responses.
Configure AI Behavior
Set your brand voice, escalation rules, confidence thresholds, and AI mode (Auto-Pilot, Co-Pilot, or Observer). Define exactly how your AI agent interacts with customers.
Deploy Across Channels
Connect your AI agent to chat widgets, email, WhatsApp, Instagram, and Facebook. The AI maintains consistent context and responses across every channel.
Monitor & Optimize
Track resolution rates, CSAT scores, and knowledge gaps in real-time. The AI continuously improves through feedback loops, agent corrections, and new training data.
Got Questions?
Everything you need to know about AI Customer Support.
Ready for AI Support?
Your customers deserve instant, accurate answers — 24/7. Deploy your AI agent today and transform your support operations.
Free trial included · No credit card required · Setup in minutes